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Author Archives: VTENEXT

(IT) Qualità dei servizi offerti: un processo disegnato per il reparto assistenza clienti

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Process-driven systems and organizations: a process designed for the sales department.

On December 5, 2017, Posted by , In CRM operational,News, By ,,, , With No Comments

We at VTECRM are deeply convinced that organizations can be seen as physical systems, and similarly to production (ERP) and accounting (MRP) aspects can be connected to IT systems and thus participate in the industrial revolution currently under way and become part of the IoT world. Implementing processes related to…

Main-process and sub-process driven systems: real help for organizations

When dealing with the topic of Process Driven Systems, you will very likely come across the concepts of human-based versus process-based systems. Based on a superficial interpretation, process-based systems seem to be preferable as they are capable of reaching higher levels of performance without being affected by the unpredictability of…