(IT) Qualità dei servizi offerti: un processo disegnato per il reparto assistenza clienti

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Main-process and sub-process driven systems: real help for organizations

When dealing with the topic of Process Driven Systems, you will very likely come across the concepts of human-based versus process-based systems. Based on a superficial interpretation, process-based systems seem to be preferable as they are capable of reaching higher levels of performance without being affected by the unpredictability of…